DEC SERVICE • after-sales
For customers equipped with DEC's SRU™ • solvent recovery units, DEC SERVICE International Monitoring and Production Assistance Center (IMPAC) provides value-added services by monitoring their plant performance and process control capabilities upon request.
IMPAC operates a unique and highly sophisticated computerized communications and plant control network that:
Enables immediate access to troubleshooting DEC.RAS™ (Remote Assistance Services);
Enables immediate access to DEC.SRV™ (DEC SERVICE) and on-site diagnosis (DEC.DMP™) and repair services, if needed;
Enables rapid response to changing conditions based upon real-time information from your plant;
Helps your plant run at peak operating efficiency with improved power usage and on-stream performance;
Links your plant to our engineers and technicians at the DEC Technology Center with DEC.HDS™ (Help Desk Services);
Provides a high standard in supply reliability - even if your plant is unattended or partially attended.